It is possible that you did not redeem the coupon code correctly at check out. Although you may have entered the code, you also need to click redeem for the discount to be applied. Alternatively the items you have purchased may not be valid.
Items such as Electrical, Appliances, Gift Cards, Pet Medication are just a few that are excluded from coupon code promotions. If you believe your order is eligible for the coupon code, please use form to contact us.