There are a few possible reasons why your Gift Card might not be working as expected.
Your Gift Card is expired:
The expiration date on your Gift Card is usually set to be 3 years from the date of issue. Once this date has passed, then unfortunately your card is no longer valid.
Your Gift Card is not yet activated:
If you received an online Gift Voucher via email, it's possible that the card hasn't been activated yet. Please wait 24hrs and try again.
Your Gift Card has been redeemed:
If you've already used the funds on your Gift Card during the checkout process, the card won't be valid for any further purchases.
If you believe there should be funds left on the card but it is not working or for any queries regarding Gift Cards, please contact our Customer Service team with the following information:
- Gift Card Number:
- Expiry Date:
- Issue encounter with screenshots if applicable:
Once our Customer Service team has received the above information, they will get in touch with you to organise a solution.