There are several factors that may cause a Gift Card to not work.
Your Gift Card is expired:
- All Gift Cards have an expiry date. Once this date has passed, then unfortunately your card is no longer valid. For all cards issued prior to March 2018, the expiry is 12 months from the date of issue. For cards issued after this date, the expiry is 3 years from the date of issue.
Your Gift Card is not yet activated:
- If you have been issued with an online Gift Voucher via email, it is possible that the card has not yet been activated. Please wait 24hrs and try again.
Your Gift Card has been redeemed:
- If you proceed to check out and enter your Gift Card details, the funds will have been redeemed. If you then decide to continue shopping, unfortunately the card will no longer be valid if you have used the balance of it. A new card will need to be issued.
For all queries regarding Gift Cards, please use this form to contact us.