Pet House Returns Policy
You have 30 days from the date of purchase to return an item for change of mind that's been purchased online. You must first contact us via this form and obtain a Return Authorisation (RA) Number. Without a RA Number, your return may be rejected.
Please note - we do not cover the cost of delivery where products are being returned due to change of mind.
You must meet the following requirements:
- You are able to provide a bank statement or receipt as proof of purchase
- Goods are "as new" and in re-sellable condition
- You have obtained an Return Authorisation Number
- Goods are returned within 30 days
The refund will only be processed after the goods have been inspected by our warehouse team and found to be in re-sellable condition.
Can I return an item without a receipt?
Unfortunately you must be able to provide a proof of purchase for all returns (this can be in the form of a receipt or bank statement).
I received the item as a gift, can I return it?
As long as the following requirements are fulfilled:
- You are able to provide a bank statement or receipt as proof of purchase
- Goods are "as new" and in re-sellable condition
- You have obtained an Return Authorisation Number
- Goods are returned within 30 days
I have a faulty or damaged product, what do I do?
If any of your items are damaged or faulty upon arrival at their destination, please contact our customer service team here to organise a replacement or a refund. The customer service team will request a photo of the item to examine the extent of the damage.
Do you offer back orders or drop shipping?
We do not offer back orders an all items are sent from our Melbourne warehouse.
