My delivery update shows my item has been delivered, but I haven't received it
Please contact our customer service team here with your order information and they will assist you as best as possible.
How can I track my order?
After your order has been dispatched, a confirmation email will be sent to the email address you provided, with an Australian eParcel tracking number.
Once you receive your tracking number you can track your order online at auspost.com.au/mypost/track.
My tracking number is not valid
Once an order is completed, the AusPost tracking number is issued to you via email. It can take at least 1-2 Business Days for the tracking to become active. You can follow its progress here.
Please wait and re-check the tracking number again at a later time. If 2 business days have elapsed since you received your tracking number please contact our customer service team by clicking the 'Send us an email' button at the bottom of this page.
Please note that during peak periods (such as the Christmas period), it can take 2-4 days for the tracking to become active.
My tracking has not updated
We dispatch items from Melbourne so it can take several days for tracking to update if travelling interstate. In most cases, the article is scanned in Melbourne and then it will not be scanned again until the next major city close to your address.
Estimated delivery times
All orders are sent from our warehouse in Melbourne. Estimated AusPost Parcel Post transit times are below.
- 2-5 Business Days: Melbourne, Sydney, Adelaide Metro Areas
- 2-7 Business Days: All other Capital Cities and NSW, QLD, VIC, SA Regional Areas
- 5-11 Business Days: WA, TAS, NT and Remote QLD
Please note that during peak periods the time frames above can take a bit longer.
Can I return my order before it is delivered?
In some cases, we may be able to request the order be returned to us before it has been delivered. In order for us to process this request, please complete this form.
Alternatively, if you have a MyPost account with Australia Post, you can check if re-direction is available for your delivery and if so request a redirection.
My order has been returned to sender; what do I do?
If your tracking status shows that your item has been returned to us, it is likely due to an incomplete or incorrect address. We will need to update your address details so we can resend your order.
Please fill out this form with your order details and updated postage address. In the event you have requested your order be delivered to a business, please include the business name.
My order has not been resent
If after updating your address details your order has still not arrived, please contact our customer service team via the 'Send us an email' button below and they will assist you as best as they can.