Palatability Guarantee
At Pet House we understand that your pets sometimes have different ideas about taste and nutrition to you. Look at us humans, we don’t all eat the same food, so why should we expect our furry friends to be any different.
Therefore, if your dog or cat won’t eat their new food, rest easy that Pet House is there to help you with our palatability guarantee.
Under the palatability guarantee, we offer a full refund of the food product purchase price on the conditions set out below. Simply get in touch with our friendly customer service team on 1300 136 936 and we will happily help you organise a return.
Under our palatability guarantee we will accept a return on your bag of food so long as:
- The unused food is returned in its original packaging
- The food bag contains at least 50% of the original contents
- The food bag is returned with proof of purchase
- The food bag is returned at the customer’s cost
- The food bag is returned within 60 days of purchase
This offer is valid for participating brands only, as listed below (current as of today’s date but subject to change at any time without prior notice).
Participating Brands
- Hill’s Science Diet
- Royal Canin
- Advance
- Taste of the Wild
- Canidae
- Holistic Select
- Vets All Natural
- Black Hawk
- Ivory Coat
- Ziwipeak
- Balanced Life
- Billy & Margot
- Stockman & Paddock
- Cherish
- K9 Natural
- Feline Natural
- Earthborn Holistic
- Eukanuba
- Healthy Every Day Pets
- Meals for Mutts
- Vetalogica
- Prime100 ZeroG
- Savourlife
- Taste of the Wild
