We are sorry to hear that your parcel still hasn't been received. If the tracking information shows that your parcel has been delivered but you haven't received it, we recommend that you contact Australia Post to lodge an enquiry. They may ask you to perform the following checks:
- Please check if the order has been left in a safe place?
- Could it be under or behind something, or in your mailbox?
- Has anyone else at your address accepted or signed for the item?
You can lodge an enquiry with Australia Post by clicking here.
If Australia Post has determined that your item is lost, please provide us with the following information by contacting us here:
- Order Number:
- Items received:
- Items still missing:
- Communication with Australia Post regarding the item being deemed lost:
Once our Customer Service team receives the above information, they will contact you to arrange a solution.