Our Change of Mind Policy is designed to give you even more options and flexibility when it comes to our products, on top of your statutory rights and any other warranties provided by the supplier or manufacturer.
If you have purchased from a retail store, it can only be returned in store, provided you meet all of the following requirements:
- The return takes place within 14 days of purchase
- Goods are "as new" and in re-sellable condition
- You are able to provide the receipt as proof of purchase
If you have met the above requirements you will be offered an exchange or a Gift Card. If the amount is below $20 you will only be offered an exchange.
You have 30 days from the date of purchase to return an item for change of mind that's been purchased online. You must first contact us and obtain a Return Authorisation (RA) Number. Without a RA Number, your return may be rejected.
Please note - we do not cover the cost of delivery where products are being returned due to change of mind and apply for made-to-order, personalised or monogrammed items (including THE CUSTOM CHEF products), protectors, bath mats, quilts, under blankets, pillows and toppers (for health and hygiene reasons)
You must meet the following requirements:
- You can provide a bank statement or receipt as proof of purchase.
- Goods are "as new" and in re-sellable condition.
- You have obtained a Return Authorisation Number
- Goods are returned within 30 days.
Change of mind returns will incur a flat rate shipping fee of $13 per parcel (max 25kgs) within Australia. Once you have obtained a RA number from our team, please complete this form to obtain a returns label.
Once this has been completed, print out the label, attach to your parcel, and return to your local Australia Post outlet.
The refund will only be processed after the goods have been inspected by our warehouse team and found to be in re-sellable condition.