Promotion, Gift Cards and VIP

VIP Account Query

• How do I become a VIP?
• How do I check my VIP points balance?
• When will I be eligible for a voucher?
• My online order has not been added to my VIP points

Coupon Code Issues

• The coupon code expired, can I still use it?
• Why am I now being charged shipping? My order was over free shipping limit.
• I did not receive my discount. Can you help?

Gift Cards

• How can I purchase a Gift Card?
• Can I use my Gift Card to purchase items in store and online?
• Why is my Gift Card not working?

Free Gift

• How do I redeem my free gift?
• I did not receive my free gift

Pricing Query

• I purchased an item and now you are offering it at a cheaper price
• I have seen a lower price elsewhere, do you price match?
• Why is the price online different to in-store?