VIP Account Query

• I currently have an online account; will I be able to access the VIP Member Pricing?
• Do you have a VIP Rewards Program?
• How can I join the VIP Rewards loyalty program?
• The VIP Rewards member price coupon is not working at checkout, what can I do?
• How do I purchase Members Price items?
• How do I check my VIP points balance?

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Coupon Code Issues

• The coupon code expired, can I still use it?
• Why am I being charged shipping? My order was over free shipping limit.
• I did not receive my discount. Can you help?

Gift Cards

• Can I use my Gift Card to purchase items in store and online?
• How can I purchase a Gift Card?
• Why is my Gift Card not working?

Free Gift

• How do I redeem my free gift?
• I did not receive my free gift

Pricing Query

• I purchased an item and now you are offering it at a cheaper price
• I have seen a lower price elsewhere, do you price match?
• Why is the price online different to in-store?