If the tracking for your order indicates that it has been returned to the sender, it is possible that Australia Post were unable to deliver the package to the specified address, or it may have been waiting for pickup at the local Post Office. Please note that Australia Post will hold your parcel for 10 business days before returning it to us.

Once the package arrives at our warehouse, a member of our Returns Team will reach out to you to discuss whether you would like the order to be reshipped or refunded.

Alternatively, please don't hesitate to contact us with the following information:

• Australia Post tracking number:
• Order Number:
• Email associated with the account:
• Address where the order needs to be sent:

Once our Customer Service team receives the above information, they will be in touch with you to arrange a suitable solution.