If you are unable to access your account using your email address, it is possible that you checked out as a guest during your previous purchase and an account was not created.

If you are receiving newsletters to your email but unable to log in with the same address, it's likely that the email is subscribed to receive information from us but no account has been set up.

To create an account, please visit https://www.house.com.au/signup. Please keep in mind that your password should meet the following criteria: it must contain at least 8 characters, at least one uppercase and lowercase letter, a number, and a special character.

If you are experiencing issues with your password, you can find instructions on how to reset it here.

If you already have an account but are encountering an error when trying to log in, please contact us and include the following information.

• Email of the account:
• Name on the account:
• Description of the error encountered:
• Screenshot of the error:
• Browser/device used:

Once our Customer Service team receives the above information, they will reach out to you to find a solution.