Technical Queries

Website Issues

• I am unable to locate a product. How can I find it?
• The pricing of a product is different on your website to what is advertised.
• Why am I not getting free shipping?

Account Management

• I did not receive a confirmation email. How do I know if my order was successful?
• How do I reset my password?
• How do I unsubscribe from emails?
• I'm unable to access my account. How can I log in?
• My coupon code did not apply to my order. What can I do?

Coupon Code Issues

• I did not receive my discount. Can you help?
• Why am I now being charged shipping? My order was over the free shipping limit.
• The coupon code expired, can I still use it?

Payment Issues

• My credit / debit card payment is not processing. What can I do?
• I am having trouble processing my payment via AfterPay/PayPal/ZipPay. Can you help?