If you have placed an order with us but need to cancel it, please contact our Customer Service team immediately via this link or please call us on 1300 136 936 with the following information:
If your order has progressed too far in the process, we may not be able to cancel the order. If this is the case, our customer service team will lodge a return request with Australia Post.
If the request with Australia Post is unsuccessful, and you receive the parcel, our customer service team will help in organising a Return Authority and organise a refund once this is back in our warehouse.
- Order Number:
- Name on Order:
- Email address linked to order:
- Method of Payment used:
If your order has progressed too far in the process, we may not be able to cancel the order. If this is the case, our customer service team will lodge a return request with Australia Post.
If the request with Australia Post is unsuccessful, and you receive the parcel, our customer service team will help in organising a Return Authority and organise a refund once this is back in our warehouse.