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  2. Order Queries

Order Queries

Address Update

  • My address is incorrect, can I amend it?
  • Can I amend my billing address?

Damaged in Transit

  • My order arrived damaged, what do I do?

Click and Collect Queries

  • Can I cancel my order?
  • Can someone else collect my order?
  • What do I need to bring with me to collect my order?
  • How long do I have to collect my order?
  • When can I collect my order?

Order Status

  • When can I expect my order?
  • My order has been shipped but I've not yet received it
  • I did not receive an order confirmation
  • My order is on hold, what do I do?

Incorrect Product

  • The product is a different colour
  • The product is different to how it was advertised
  • The item I ordered is not as expected
  • I received an incorrect product

Order Cancellation

  • Can I cancel an order?

Missing Item

  • I received an incorrect product