Global Retail Brands
Order Queries
Order Queries
Address Update
My address is incorrect, can I amend it?
Can I amend my billing address?
Damaged in Transit
My order arrived damaged, what do I do?
Click and Collect Queries
Can I cancel my order?
Can someone else collect my order?
What do I need to bring with me to collect my order?
How long do I have to collect my order?
When can I collect my order?
Order Status
When can I expect my order?
My order has been shipped but I've not yet received it
I did not receive an order confirmation
My order is on hold, what do I do?
Incorrect Product
The product is a different colour
The product is different to how it was advertised
The item I ordered is not as expected
I received an incorrect product
Order Cancellation
Can I cancel an order?
Missing Item
I received an incorrect product