Order Queries

Address Update

• I want to change my delivery address. Is it too late?

Order Cancellation

• Can I cancel an order?

Order Status

• When can I expect my order?
• My order has been shipped but I've not yet received it. How can I track it?
• I placed an order but did not receive an order confirmation. What can I do?

Incorrect Product

• The product I have received is a different colour to what is on the website. What can I do?
• The product I received is different to how it was advertised. What do I do?
• The item I ordered is not what I wanted. Can I return it?
• I have received an Incorrect item. What can I do?

Damaged in Transit

• My Items have arrived Damaged or Faulty, what do I do?

Missing Item

• Only some of my order has arrived. When will I get the rest of my Order?
• My Orders has arrived, but an item is missing. What can I do?

Click and Collect Queries

• Can I cancel my Click and Collect order?
• When can I collect my order?
• What do I need to bring with me to collect my order?
• How long do I have to collect my order?
• Can someone else collect my order?
• I have tried to place a Click and Collect order but it is is not available?